7 Best Order Management System (OMS) Software in 2025

Are you struggling to keep up with the increasing demands of managing orders for your business? In today’s fast-paced marketplace, ensuring efficient order processing and fulfillment is crucial for success. That’s where Order Management System (OMS) comes into play. This guide is your go-to resource for understanding, selecting, and implementing the best order management software for your business needs.

Whether you’re a small e-commerce startup or a large-scale enterprise, navigating the world of order management software can be daunting. But fear not! We’ll break down everything you need to know about OMS, from its basic definition to its advanced features, benefits, and implementation best practices.

What is an OMS?

An Order Management System (OMS) is a software solution designed to streamline and automate the process of managing orders from creation to fulfillment. It serves as a centralized platform for businesses to efficiently process orders, manage inventory, track shipments, and provide excellent customer service.

Purpose of OMS

The primary purpose of an OMS is to optimize order fulfillment processes and enhance the overall efficiency of order management operations. By automating manual tasks, providing real-time visibility into inventory levels, and streamlining order processing workflows, OMS software enables businesses to:

• Accelerate order processing and fulfillment.
• Minimize errors and discrepancies in order management.
• Improve inventory management and reduce stockouts or overstocks.
• Enhance customer satisfaction through timely order fulfillment and excellent service.
• Drive operational efficiency and profitability.

Importance of OMS in Business Operations

Implementing a robust Order Management System (OMS) is crucial for businesses across industries to streamline their operations and deliver exceptional customer experiences. Here are several reasons why OMS plays a vital role in business operations:

• Efficient Order Processing: Order management software automates the entire order lifecycle, from order capture to shipment tracking, reducing manual effort and minimizing errors in order processing.
• Inventory Management: OMS software provides real-time visibility into inventory levels across multiple locations, enabling businesses to optimize stock levels, reduce carrying costs, and avoid stockouts or overstocks.
• Multi-Channel Support: In today’s omnichannel retail environment, order management software supports integration with various sales channels, such as e-commerce platforms, marketplaces, and brick-and-mortar stores, ensuring a seamless order management experience.
• Improved Customer Service: Order management system enables businesses to provide timely order updates, accurate product information, and responsive customer support, enhancing the overall shopping experience and fostering customer loyalty.
• Data-Driven Insights: Order management software generates actionable insights through comprehensive reporting and analytics, helping businesses make informed decisions to optimize operations, identify opportunities for growth, and stay ahead of the competition.

By leveraging the capabilities of OMS software, businesses can streamline their order management processes, improve efficiency and accuracy, and deliver exceptional customer experiences, ultimately driving growth and success in today’s competitive marketplace.

Understanding Order Management Software

When it comes to streamlining your order management processes, having a solid understanding of Order Management System (OMS) software is crucial. Let’s dive into what makes OMS software tick and explore the different types available, along with key considerations when choosing the right solution for your business.

Core Functionality of Order Management Software

At its core, OMS software is designed to simplify and automate the order management process, from order placement to fulfillment. Here’s a closer look at the core functionalities typically offered by order management software:

• Order Processing and Fulfillment: OMS software automates the entire order lifecycle, from order capture to shipment tracking, ensuring orders are processed accurately and efficiently.
• Inventory Management: Order management software provides real-time visibility into inventory levels across multiple locations, helping businesses avoid stockouts and overstocks.
• Customer Relationship Management (CRM): Order management system enables businesses to manage customer data and interactions throughout the order lifecycle, fostering stronger customer relationships.
• Multi-Channel Support: In today’s omnichannel retail landscape, order management software supports integration with various sales channels, such as e-commerce platforms, marketplaces, and brick-and-mortar stores, ensuring a seamless order management experience.
• Automation and Workflow Management: OMS software automates repetitive tasks and workflows, reducing manual effort and minimizing errors in order processing.
• Reporting and Analytics: Order management system generates actionable insights through comprehensive reporting and analytics, helping businesses make data-driven decisions to optimize operations and improve performance.

Types of Order Management System Software

When it comes to choosing order management software, businesses have two main options to consider: on-premise OMS and cloud-based OMS.

• On-Premise OMS: On-premise OMS software is installed and operated on the company’s own servers and infrastructure. While it offers greater control and customization, it requires a significant upfront investment in hardware and IT resources.
• Cloud-Based OMS: Cloud-based OMS solutions are hosted on remote servers and accessed via the internet. They offer scalability, flexibility, and lower upfront costs, making them ideal for businesses of all sizes. Cloud-based OMS also ensures automatic updates and maintenance, reducing the burden on internal IT teams.

Factors to Consider When Choosing OMS Software

Selecting the right OMS software for your business requires careful consideration of several factors to ensure it aligns with your specific needs and objectives. Here are some key factors to keep in mind during the selection process:

• Scalability: Choose order management software that can scale with your business as it grows, accommodating increased order volumes and expanding operations seamlessly.
• Integration Capabilities: Look for OMS that integrates seamlessly with your existing systems, such as e-commerce platforms, ERP systems, and shipping carriers, to streamline operations and eliminate data silos.
• Customization Options: Opt for OMS software that offers customization options to tailor workflows and processes to your unique business requirements, ensuring a perfect fit for your operations.
• Reporting and Analytics: Prioritize order management systems that provide robust reporting and analytics capabilities, allowing you to gain actionable insights into your order management processes and make informed decisions to drive business growth.
• User Interface and Experience: Select order management software with an intuitive user interface and user-friendly experience to ensure smooth adoption by your team members and maximize productivity.

By considering these factors and understanding the core functionalities of order management software, you can make an informed decision and choose the right solution to streamline your order management processes and drive business success.

Top Order Management Software

In the realm of Order Management Systems (OMS), several software solutions stand out for their robust features, user-friendly interfaces, and proven track records of success. Here are some of the top OMS software options available in the market today.

1. Oracle NetSuite

Oracle NetSuite is a comprehensive cloud-based ERP (Enterprise Resource Planning) system that includes robust order management capabilities. It offers features such as order processing, inventory management, CRM, financial management, and e-commerce integration. NetSuite’s flexible and scalable platform makes it suitable for businesses of all sizes and industries, from startups to large enterprises.

2. Cin7

Cin7 is a cloud-based inventory management and order management software designed for retailers, wholesalers, and distributors. It offers features such as order processing, inventory control, warehouse management, and built-in POS (Point of Sale) functionality. Cin7’s advanced automation capabilities and real-time data syncing ensure accurate inventory management and streamlined order fulfillment across multiple sales channels.

3. SAP Commerce Cloud

SAP Commerce Cloud, formerly known as SAP Hybris, is an enterprise-level OMS solution designed for large-scale businesses with complex order management needs. It offers features such as order orchestration, inventory optimization, omnichannel support, and advanced analytics. SAP Commerce Cloud integrates seamlessly with SAP’s suite of business applications, providing end-to-end visibility and control over the entire order lifecycle.

4. Intuit QuickBooks Commerce

Formerly known as TradeGecko, QuickBooks Commerce is a cloud-based OMS platform that caters to small and medium-sized businesses. It offers features such as order processing, inventory management, CRM, and reporting and analytics. QuickBooks Commerce integrates seamlessly with QuickBooks Online and other popular accounting software, making it a convenient choice for businesses looking to streamline their order management and accounting processes.

5. ShipStation

ShipStation is a leading order management and shipping software designed for e-commerce businesses of all sizes. It offers features such as order processing, batch shipping, inventory management, and multi-channel support. ShipStation integrates with over 200 selling channels and shipping carriers, providing businesses with flexibility and scalability to manage their orders and shipments efficiently.

6. Brightpearl

Brightpearl is an all-in-one retail management system that includes order management, inventory management, CRM, accounting, and reporting functionalities. It caters to retailers and wholesalers looking to streamline their operations and grow their business. Brightpearl’s robust OMS features, combined with its seamless integrations with leading e-commerce platforms and accounting software, make it a popular choice for businesses seeking a comprehensive solution.

7. Fishbowl Inventory

Fishbowl Inventory is an inventory management and order management software designed for small and midsize businesses across various industries, including manufacturing, wholesale distribution, and retail. It offers features such as order processing, inventory tracking, warehouse management, and reporting tools. Fishbowl integrates with QuickBooks and other accounting software, providing businesses with a complete solution for managing their orders and inventory effectively.

Order Management Software Features to Look For

When selecting the right Order Management System (OMS) software for your business, it’s essential to consider the features that will best meet your needs and streamline your operations. Let’s explore the top features you should look for in an order management system.

Order Processing and Fulfillment

Efficient order processing and fulfillment are crucial for providing excellent customer service and maximizing sales opportunities. Look for order management software that offers:

• Automated Order Capture: OMS software should automate the process of capturing orders from various sales channels, such as online stores, marketplaces, and brick-and-mortar stores, to ensure timely order processing.
• Order Routing: The software should intelligently route orders to the appropriate fulfillment centers or warehouses based on factors like inventory availability, shipping preferences, and geographic location.
• Shipment Tracking: Providing customers with real-time updates on the status of their orders, including tracking information and estimated delivery dates, enhances transparency and improves the overall shopping experience.

Inventory Management

Effective inventory management is essential for optimizing stock levels, minimizing costs, and preventing stockouts or overstocks. Look for OMS software that provides:

• Real-Time Inventory Tracking: Order management software should offer real-time visibility into inventory levels across all locations and sales channels, enabling businesses to make informed decisions about stock replenishment and allocation.
• Stock Replenishment: Automatic replenishment alerts and reorder points help ensure that inventory levels are maintained at optimal levels, reducing the risk of stockouts and lost sales opportunities.
• Inventory Forecasting: Advanced forecasting algorithms and demand planning tools help businesses anticipate future demand and optimize inventory levels to meet customer needs while minimizing carrying costs.

Customer Relationship Management (CRM)

Building strong relationships with customers is key to driving repeat business and fostering brand loyalty. Look for OMS software that includes robust CRM features such as:

• Customer Profiles: Centralized customer profiles with detailed order history, preferences, and communication history enable businesses to personalize interactions and provide tailored recommendations.
• Communication Tools: Built-in communication tools, such as email marketing integrations and automated follow-up messages, allow businesses to engage with customers throughout the order lifecycle and nurture relationships over time.
• Loyalty Program Integration: Integration with loyalty programs enables businesses to reward repeat customers with discounts, special offers, and exclusive perks, incentivizing continued patronage and fostering brand advocacy.

Multi-Channel Support

In today’s omnichannel retail environment, it’s essential to manage orders from various sales channels seamlessly. Look for an order management system that offers:

• Channel Integration: Order management system should support integration with multiple sales channels, including e-commerce platforms, marketplaces, social media channels, and brick-and-mortar stores, to centralize order management and streamline operations.
• Unified Order Management: A unified order management system enables businesses to view and manage orders from all channels in a single dashboard, facilitating consistent order processing, inventory management, and customer service across channels.
• Channel-Specific Customization: The ability to customize workflows, pricing, and promotions for each sales channel ensures a tailored shopping experience for customers while maintaining operational efficiency.

Automation and Workflow Management

Automation can significantly improve operational efficiency, reduce manual errors, and free up valuable time for strategic tasks. Look for OMS software that offers:

• Rule-Based Automation: Order management software should support rule-based automation, allowing businesses to automate repetitive tasks and workflows based on predefined conditions, such as order value, customer location, or product type.
• Workflow Customization: The ability to customize workflows to match your specific business processes and requirements ensures that the software aligns seamlessly with your existing operations and workflows.
• Scheduled Tasks: Scheduled tasks and batch processing capabilities enable businesses to automate routine tasks, such as inventory updates, order status notifications, and report generation, saving time and reducing manual effort.

Real-Time Data Syncing

Timely access to accurate data is essential for making informed decisions and providing excellent customer service. Look for OMS that offers:

• Real-Time Data Integration: OMS software should integrate seamlessly with other business systems, such as ERP, CRM, and accounting software, to ensure real-time data syncing and eliminate data silos.
• Automatic Updates: Automatic data updates and synchronization ensure that all systems are kept up-to-date with the latest information, minimizing the risk of errors and discrepancies.
• Data Consistency: Consistent data across all integrated systems and channels ensures a unified view of operations and enables businesses to provide a seamless and consistent shopping experience to customers.

Returns and Exchanges Management

Efficient handling of returns and exchanges is essential for maintaining customer satisfaction and loyalty. Look for OMS software that offers:

• Streamlined Returns Process: Order management software should provide a user-friendly interface for initiating and processing returns, including automated return authorization, label generation, and refund processing.
• Integration with Customer Support: Integration with customer support systems enables seamless communication and coordination between support agents and warehouse staff, facilitating faster resolution of returns and exchanges.
• Return Analytics: Built-in analytics and reporting tools help businesses track and analyze return rates, reasons for returns, and trends over time, enabling them to identify root causes and implement strategies to reduce returns and improve product quality.

Reporting and Analytics

Comprehensive reporting and analytics capabilities empower businesses to gain insights into their operations, identify trends, and make data-driven decisions. Look for order management software that offers:

• Pre-Built Reports: OMS software should provide a range of pre-built reports for order tracking, inventory analysis, sales performance, and customer behavior, allowing businesses to monitor key metrics and KPIs.
• Customizable Dashboards: Customizable dashboards enable businesses to create personalized views of their data, highlighting the most relevant metrics and trends for their specific needs and objectives.
• Advanced Analytics Tools: Advanced analytics tools, such as predictive modeling, trend analysis, and what-if scenarios, help businesses forecast demand, optimize inventory levels, and identify opportunities for growth and improvement.

By prioritizing these top features when evaluating OMS software options, you can ensure that you choose a solution that aligns with your business needs and objectives, streamlines your order management processes, and drives growth and success.

How to Implement Order Management Software?

Implementing Order Management System (OMS) software is a significant undertaking that requires careful planning, execution, and ongoing optimization to ensure success. Let’s explore some best practices to guide you through each phase of the implementation process.

Pre-Implementation Preparation

Before diving into the implementation of OMS software, it’s essential to lay a solid foundation by thoroughly preparing and planning for the upcoming changes. Here’s how to ensure a smooth pre-implementation phase:

• Assess Current Processes and Systems: Conduct a comprehensive assessment of your current order management processes, systems, and workflows. Identify pain points, inefficiencies, and areas for improvement that the new order management software can address.
• Define Requirements and Objectives: Clearly define your business requirements, goals, and objectives for implementing an order management system. Consider factors such as scalability, integration capabilities, customization needs, and reporting requirements to ensure the selected solution aligns with your business needs.
• Selecting the Right Vendor: Take the time to research and evaluate OMS vendors based on their features, functionality, pricing, support, and reputation in the industry. Request demos, speak with references, and ask questions to ensure you choose a vendor that can meet your specific needs and requirements.

Implementation Process

Once you’ve completed the pre-implementation preparation phase, it’s time to move on to the implementation process itself. Here are some key steps to follow during the implementation phase:

• Data Migration and Integration: Work closely with your OMS software vendor and IT team to migrate existing data from your legacy systems to the new OMS. Ensure seamless integration with other business systems, such as e-commerce platforms, ERPs, and shipping carriers, to maintain data integrity and continuity of operations.
• Training and Adoption: Provide comprehensive training and support to your staff to ensure they are familiar with the new order management software and understand how to use it effectively. Offer hands-on training sessions, online tutorials, and ongoing support to address any questions or concerns that may arise during the transition period.
• Testing and Quality Assurance: Conduct thorough testing of the new order management software system to identify and address any bugs, errors, or issues before fully deploying it into production. Perform testing across different scenarios, workflows, and user roles to ensure the software performs as expected and meets your business requirements.

Post-Implementation Optimization

Even after the initial implementation is complete, the work doesn’t stop there. To maximize the benefits of your new OMS software and ensure long-term success, it’s essential to focus on post-implementation optimization. Here’s how to optimize your order management software post-implementation:

• Continuous Monitoring and Evaluation: Regularly monitor the performance of your order management system and gather feedback from users to identify areas for improvement. Track key performance indicators (KPIs) such as order processing times, inventory accuracy, and customer satisfaction to measure the impact of the new software on your operations.
• Iterative Improvements: Use the feedback and insights gathered from monitoring and evaluation to make iterative improvements to your order management software. Implement software updates, patches, and enhancements to address any issues or pain points identified by users and optimize the software for maximum efficiency and effectiveness.
• Staff Training and Support: Provide ongoing training and support to your staff to ensure they continue to make the most of the OMS. Offer refresher training sessions, knowledge-sharing workshops, and access to resources such as user manuals and online forums to help users stay up-to-date with the latest features and best practices.

By following these best practices for implementing order management software, you can ensure a smooth and successful transition to your new system, optimize its performance over time, and unlock its full potential to drive growth and success for your business.

Conclusion

Implementing the right Order Management System (OMS) software can revolutionize the way you manage orders, inventory, and customer relationships. By streamlining processes, reducing errors, and providing real-time insights, order management software empowers businesses of all sizes to operate more efficiently and effectively in today’s competitive marketplace. Whether you’re a small e-commerce store or a large enterprise, investing in an order management system can yield significant returns by improving order accuracy, enhancing customer satisfaction, and driving overall business growth.

Remember, selecting and implementing OMS is just the beginning of your journey towards optimized order management. It’s essential to continuously evaluate, adapt, and refine your processes to ensure ongoing success. By staying informed about emerging trends, leveraging new technologies, and listening to feedback from your team and customers, you can stay ahead of the curve and continue to deliver exceptional experiences in the ever-evolving world of order management.